Return & Refund Policy

Last Updated: June 25, 2026

At 28Bee, we take pride in creating high-quality products that are carefully inspected before they leave our hands. Because many of our products are delicate by nature, we ask that customers handle them with care when trying them on or inspecting them.

If you're not completely satisfied with your purchase, we're here to help.

14-Day Return Window

You may request a return within 14 calendar days of the date your order is delivered.

To qualify for a return, the item must meet all of the following conditions:

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  Be in new, unworn, and unused condition
  
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  Be free from stains, odors, pet hair, makeup, deodorant marks, or any other signs of wear
  
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  Include all original packaging, tags (if applicable), and accessories
  
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  Not be damaged, altered, or modified in any way
  

Because our products are delicate, every returned item is thoroughly inspected upon arrival before a refund is approved.

Free Return Shipping

We want to make returns as easy as possible.

If your return meets the eligibility requirements outlined in this policy, 28Bee will provide and pay for the return shipping label.

Please do not send items back without first contacting us, as we must provide the proper return instructions and shipping label.

How to Start a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Please include:

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  Your order number
  
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  Your full name
  
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  The reason for your return (optional but appreciated)
  

Once your request is approved, we'll email you a prepaid return shipping label along with return instructions.

Inspection Process

Once we receive your return, our team will inspect the item to verify that it meets our return requirements.

Inspection typically takes 2–5 business days after delivery to our facility.

If the item passes inspection, your refund will be processed promptly.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank or credit card provider, refunds may take 5–10 business days to appear after processing.

Original shipping charges (if any) are non-refundable unless the return is the result of our error.

Non-Returnable Items

For hygiene, quality, and product integrity reasons, we cannot accept returns for items that are:

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  Worn or used
  
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  Washed or cleaned
  
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  Damaged due to customer handling
  
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  Missing original packaging or accessories
  
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  Returned after the 14-day return period
  

Any item that does not meet these requirements may be returned to the customer without a refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

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  Your order number
  
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  A description of the issue
  
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  Clear photos of the product and packaging
  

We'll work with you to provide a replacement or refund as quickly as possible.

Exchanges

At this time, 28Bee does not offer direct exchanges.

If you'd like a different item, simply return your eligible purchase for a refund and place a new order.

Cancellations

Orders begin processing quickly to ensure fast shipping. Because of this, we cannot guarantee cancellation requests after an order has been placed.

If your order has already shipped, you may request a return once it has been delivered, provided it meets our return policy.

Contact Us

If you have any questions about your return or refund, we're happy to help.

Please contact our customer support team with your order number, and we'll respond as soon as possible.

email: Fran@28bee.com